Cancellations, returns and refunds
Total Tool Solutions Ltd is committed to bringing you the best quality products at great prices. However, we also know that once in a while you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally be made to the same method of payment as your purchase. This policy does not affect your statutory or distance selling rights.
This applies to the return of goods because they are faulty, damaged, incorrectly supplied goods or because of unsuitable substitution by us only.
Steps to Follow:
E-mail us at firstname.lastname@example.org to provide us with the invoice number and details of the item(s) to be returned. We will then arrange for collection of the item by our carrier.
Return the item in its original condition, including packaging and obtain proof of return from the carrier.
We will then despatch a replacement or process a refund once your return has been received.
If you need to return goods for any other reason than the above stated, it is your responsibility and cost to return the goods to us.
Your statutory rights are not affected by the above.